Refund policy

Return & Refund Policy

Effective Date: September 10, 2026

At Venorelia, we want every order to arrive safely and meet your expectations. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

Return Eligibility

Return requests must be submitted within 30 days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition;
Free from damage caused by improper use;
Returned with its original packaging and accessories, where applicable.

Certain products may not be eligible for return when they are personalized, used, damaged after delivery, or otherwise identified as non-returnable on the product page.

How to Request a Return

Please contact us at storage@venorelia.shop and include:

Your order number;
The product you would like to return;
The reason for the return;
Photos or other supporting information if the product arrived damaged or defective.

We will review your request and provide return instructions when applicable. Please do not send merchandise to the warehouse address unless our support team has provided return instructions.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery. We may request photographs or other information to help us verify the issue.

If the issue is confirmed, we may provide a replacement, replacement parts, or a refund, depending on the circumstances and product availability.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error, a defective product, or another circumstance where a refund of shipping charges is appropriate.

Return Shipping

Unless the item is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, the customer is generally responsible for return shipping costs.

Exchanges

We do not guarantee direct exchanges for every product. If you need a different item, we may recommend returning the original product and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will attempt to accommodate cancellation requests before the order enters processing or shipment. Once an order has shipped, cancellation may no longer be possible and the standard return procedure may apply.