Shipping policy

Shipping Policy

Effective Date: September 10, 2026

We aim to process orders efficiently and provide clear delivery information to our customers.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

Delivery Estimates

After processing, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier.

Delivery estimates are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Tracking

When tracking information is available, it may be provided to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Delays

Delivery may be affected by severe weather, carrier disruptions, holidays, high-volume periods, customs procedures, or other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the applicable promised period, we will contact the customer and provide the options required by applicable law.

Lost or Damaged Packages

If tracking indicates that a package was delivered but you cannot locate it, please contact us promptly so that we can review the shipment information.

If your package arrives damaged, please retain the packaging and contact us at storage@venorelia.shop with photographs and your order number.